Troubleshooting Is Hard Enough. Translation Shouldn'\''t Add to It.
Tech term engine. No more '\''rollback'\''
When Tech Support Meets Language Barriers
Terminology Translation Disasters
Generic MT turns '\''rollback the deployment'\'' into '\''roll the deployment back'\''
Cognitive Overload
Engineers juggle CLI + chat + translation
Knowledge Goes to Waste
Engineers weak at English writing. KB articles take hours. Experience never gets reused.
Support Smarter. Not Harder.
Tech Terminology Engine
Built-in AWS/GCP/K8s/Docker glossaries. Error rate drops from 18%
One-Click Helpdesk Embed
Works inside Zendesk/Freshdesk/Intercom. No window switching. Engineers stay in flow.
Auto KB Article Generation
Troubleshooting conversations auto-distilled into multilingual KB drafts. Engineers just review + publish.
Support Efficiency, Quantified
60%
Faster Resolution
<2%
Term Error Rate
10+/week
KB Articles Generated
15-30 min
Avg Ticket Time